Frequently Asked Questions
My Protection AI is a company
committed to safeguarding online communications. Our flagship service,
Alison, provides protection for email and text message scams at this time.
Specifically designed for individuals aged 65 and older, Alison helps defend
against scams and ensures secure communication, giving you peace of mind in
a digital world.
How does it work?
My Protection
AI monitors your incoming communications on two levels: text messages, and
emails. Here’s how we handle each type of potential scam:
- Text
Messages
My Protection AI prioritizes your privacy by only
screening messages from numbers NOT in your contact list. Suspected scam
messages are automatically moved to your junk folder.
-
Emails
Emails are all marked as low, medium, or high risk by
our software. Highly dangerous materials (over 90% risk of scam) are
sent to a junk folder.
My Protection AI ensures your safety while
respecting your privacy, no human is able to read your messages and
your messages do NOT leave your device.
Who can use
it?
Anyone is welcome to sign up for our service, regardless
of age. However, our primary focus is on supporting the elderly,
particularly those aged 65 and older. Our features and business are
thoughtfully designed to address the unique challenges seniors face in
staying protected against scams and fraudulent communications.
My
Protection AI ensures security is accessible to everyone while offering
tailored support for seniors.
Do I need to create an
account?
Yes, you will need to create an account to use My
Protection AI. This allows us to tailor the service to your needs and
provide customized protection for your communications. Setting up an account
is quick and easy.
Click HERE to get
started and begin safeguarding
your communications today.
How do I reset my
password?
Go to the Login Page and
click "* forgot password?" to have a password reset email sent to
your email.
What payment method does My Protection AI
accept?
We use Stripe, a common payment processor.
Your card information is not accessible to our team.
Can I
change my subscription plan/delete my account?
Yes these are
all available inside the Portal. Click HERE to log
in.
How
can I contact customer support?
Send us an email at
support@myprotection.ai and we will address your issue as soon as
possible.
Where do I find a tutorial or user
guide?
After logging in, you will see a tab on the left side
of your screen called Help. This is where you can find all of our tutorial
videos!
Does My Protection AI
protect my data?
Yes, My Protection AI uses the best
technologies on the market to protect user data.
My Protection AI
ensures your safety while respecting your privacy, no human is able to read
your messages and your messages do NOT leave your device.
Is
my personal information shared with third parties?
Your
payment is processed through Stripe, but otherwise no third party is
involved.
What should I do if I suspect my account has been
compromised?
Change your password and reach out to us right
away at support@myprotection.ai
How do I delete my account
and data?
After logging in, you will see a tab to your left
called Settings. Scroll to the bottom of the page and click the delete
button. This will remove all of your data from our system and cancel your
subscription immediately.